Comments on: I called to cancel a monthly donation: here’s what happened

By: Alfredo calzadilla

Alfredo calzadilla — Sun, 07 May 2023 20:19:11 +0000

I want to cancel my donation to Vivek 2024

By: Michelle Livanos

Michelle Livanos — Fri, 30 Dec 2022 22:32:25 +0000

These are good suggestions. I always said in response, Thank you so much for your past support. It was very meaningful, and then I would usually get a why, which was usually a job change or loss. But yes, I like the suggestions given – thanks!

By: Kristen Hay

Kristen Hay — Fri, 11 Nov 2022 15:30:52 +0000

In reply to Rosa D Rodriguez. You'll have to call the organization to cancel the donation.

By: Rosa D Rodriguez

Rosa D Rodriguez — Thu, 10 Nov 2022 18:39:07 +0000

I want to cancel my monthly donation for ACTBLUE DONATETODEM POBOX 441146 SOMERV1 .I can not afford to donate for no more months. Need to stop before the month of December 2022. Please help me.

By: Mahehswaran

Mahehswaran — Mon, 06 Jun 2022 09:37:16 +0000

Good points, Richard Freedlund. That’s what I was trying to get at – so many of us have had horrible cancellation sagas that we want to make sure we aren’t that way to others! Certainly, a few simple questions aren’t bad, though. Especially if they come after you’ve made it clear you accept the cancellation.

By: Kristen Hay

Kristen Hay — Thu, 02 Jun 2022 13:50:45 +0000

In reply to Larry Permenter.

Hi Larry, if you need to talk to someone about your Bloomerang account, please reach out to customersuccess@bloomerang.com – thanks!

By: Noel Gilliam

Noel Gilliam — Fri, 27 May 2022 19:59:50 +0000

Reminds me of the time I had to cancel my mother’s emergency button. They asked “Can you tell us why you want to cancel?” My response was “She has passed away.” “OH” she said and hung up!

By: Larry Permenter

Larry Permenter — Thu, 19 May 2022 14:57:57 +0000

I need someone to call me. I was told there was a number that I could call and I could talk to someone I’ve called and called and called and it’s always a stupid garbled message. And Life left a message after message after message if someone doesn’t call me I’m going to cancel my whole thing or just change my credit card number. I want to know how much I’m going to be giving every month if I get any every month.

By: Carole Buckeye

Carole Buckeye — Thu, 26 Aug 2021 14:51:18 +0000

If they aren’t going to fight to keep you, perhaps they don’t need the donations that bad.

By: Larry

Larry — Fri, 27 Mar 2020 15:05:13 +0000

Our approach is a little different. If they’ve given us a reason (e.g. we have some other priorities right now), we say, “We understand. We appreciate all that you’ve done. And we want you to know that our relationship with you is more important than the money. Do you mind if we keep you on our email list so we can stay in touch and keep you keep up-to-date with the ministry?” Almost everyone says, “Of course, we’d like that.” Many of them (perhaps 1/3) come back at a later date and become recurring donors again or at least make an occasional gift. Our philosophy is that it’s always best to leave hearing a “yes” and never a “no.”

By: Steven Shattuck

Steven Shattuck — Mon, 08 May 2017 11:34:31 +0000

In reply to Beth keough. Thanks, Beth!

By: Beth keough

Beth keough — Mon, 08 May 2017 02:02:40 +0000

I like your recommendation of,having a written policy of how to handle cancellations…always had a policy of how to create, thank and engagement but no guidance for cancellation.